Adr in materia di rapporti di consumo e l’opera di armonizzazione ancora a metà del guado

The contribution investigates the alternative dispute resolution tools in consumer matters and the European and national legislation issued to enhance them. The analysis highlights a sometimes disorganized and fragmented regulation which, especially when the procedure is a condition for the admissibility of legal proceedings, disregards the well-known asymmetry between professional and consumer, generating a vulnus in the protection of the weaker party. The author suggests possible regulatory measures able to resolve some aporias of the system and to reduce the judicial disputes in the long run.