By an operational point of view, the process automation is today one of the most important technique to optimize flows of documents/information/activities passing through process actors according to a set of rules and it is often the basis of the implementation of a Business Process Management Systems (BPMS) in order to improve efficiency and efficacy. Their use, in fact, is growing up in many different industries as a combination of ICT and BPM methodologies, offering a better and scalable process modelling, gaining automation, simplifying workflow design and supporting collaborative working. According to the previous considerations, the present paper tries to show BPM benefits thanks to process automation. In particular, the paper is focused on the improvement of the Design Rectification Request (DRR) and the Testing Management processes in an aerospace company. The results provide a description of the activities carried out and a discussion about their impacts.
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